Returns and refunds

Tell us within 14 days

Write to hello@segaracing.com within 14 days of receiving the part, with your order number and a photograph. We reply with a return address. Please do not send anything back before you have it.

What we take back

Parts that are unused, unfitted and in their original packaging, with any seals intact. Return shipping is yours, and we refund the price of the part once it reaches us in that condition.

A part that has been bolted on, even briefly, has been used.

What we cannot take back

Parts made or ordered specially for you, which is most of what we sell: we order them in from the manufacturer against your order, and they cannot go back.

Brake fluid and other liquids once the seal is broken, and any part that has been fitted, machined, painted or modified.

We tell you on the page, or in writing before you pay, when a part is in this group.

If the part is wrong or faulty

Then it is on us: we pay the return shipping and we replace the part or refund it in full, including what you paid for the original shipping. Tell us within 14 days of delivery, or as soon as a hidden fault shows itself.

Transport damage has a short deadline with carriers, so photograph the box before you open it if it arrives looking beaten.

How the money comes back

To the card you paid with, through Stripe, within 14 days of the part reaching us. Your bank decides how quickly it appears on the statement, and a currency conversion fee charged by your bank is not ours to refund.